Events and Customer Service Coordinator
Job Description
Rich Mix is seeking an Events and Customer Service Coordinator.
This role has two key areas of responsibility: converting inbound enquiries into warm sales leads and coordinating the successful delivery of small to medium-sized events.
You will manage the client journey from initial enquiry and engagement through to contract negotiation, event planning and delivery. This includes identifying client needs, maximising sales opportunities through upselling where appropriate, and coordinating a diverse range of events, including conferences, private screenings, boardroom meetings, and artistic hires.
Alongside these responsibilities, the Coordinator will act as a key liaison and customer service lead between the Private Hires and Duty Manager teams. Working closely with the Head of Events & Sales, Duty Manager Team, and colleagues across operational departments, the role will help strengthen communication, improve the sharing of event information and support a consistent, collaborative approach to event planning and delivery across the business, to deliver an excellent client experience.