Cookies are small files that are sent to your browser and stored on your computer’s hard disc. Websites such as ours use cookies in various ways: for example, they help you to log in and buy tickets online, and they help us to personalise your online experience and make sure our website functions as it should. You can opt out of receiving cookies, but some parts of our site may not work as they should if you do so.


Rich Mix uses cookies in the following ways:


During online booking and purchases

  • To personalise the browsing experience for returning customers.
  • To determine whether you’re logged in.
  • To allow you to shop for tickets and merchandise via our ticketing system, Spektrix – for example, to keep track of tickets in your basket.
  • To identify which cookies can be set on the device you’re using to book tickets.
  • To identify the last time you booked tickets on our site.
  • To link your online booking with your customer account.


On our emails

  • To count the number of visitors who arrive via a link in an email we’ve sent.
  • To count the number of visitors to our social media pages who arrive via a link in an email we’ve sent.
  • To track the types of device on which people receive and read our emails.
  • To help with security settings for users on shared IP addresses.


We use the data we gather to help us refine our email marketing and make it more effective. Our email service is provided by DotMailer. You can read their Privacy Policy at this link.


On our website

  • To allow us to use content embedded from third-party sites such as Google (for maps) or YouTube (for videos), which may use cookies to allow you to access this content. To view their privacy policies, visit their sites through the above links.
  • To help us understand how people are using our website and to identify any problems with it. Our cookies store information about any tickets in your basket and any purchases you may previously have made.
  • To record activity in order to understand when someone clicks the cookies banner or any other interactive elements.
  • To manage a visitor’s website experience, including preferences around pop-up messages.
  • To improve the loading speed and security of the website.
  • To allow you to easily share links on social media.
  • To track a visitor’s session, including their ticket basket and purchase information, in order to help us evaluate the effectiveness of our website. This information is also shared as anonymised data with Google Analytics to help us understand how the website is being used and improve it where necessary. Please see our Privacy Policy for more information.

Our website was designed and built by Cog.


We do not use cookies to

  • Collect any sensitive information.
  • Pay sales commissions.


Change your cookie settings

You can change how your browser treats cookies in the settings, options or preferences sections of your browser. If you disable cookies, some areas of our website may not work as they should, and some content and features may be unavailable.


For more information on our Cookies Policy, contact our Box Office on 020 7613 7498 or email