The Operations Manager is a business-critical role, ensuring the smooth and efficient running of Rich Mix and delivering an excellent experience for customers, artists and staff. The role oversees venue operations, including bar and income, health and safety, and event logistics.
A key responsibility is driving bar profitability by optimising stock control, pricing strategies, and service efficiency. Additionally, the role focuses on maximising efficiency by managing staff rotas, balancing the budget and operational needs.
The Operations Manager will support the Head of Operations in managing the Operations budget, negotiating contracts and developing a training programme to motivate a team of Duty Managers, Visitor Services Assistants and Supervisors.
You will lead and model a culture of exceptional customer service, setting standards, proactively seeking feedback, and delivering a welcoming and inclusive environment for all Rich Mix audiences. The role requires the post holder to spend 50% of their time on ‘the floor’ monitoring and improving the culture and customer service.
You can download the job description – featuring key responsibilities and the person specification, summarising terms & conditions, with details on how to apply – via the black downloads block on this page. Applications are via our online application form.
The online application includes an Equal Opportunities Monitoring Form. This information will be kept confidential (and will not be shared with the hiring panel) and will be used in the progress towards widening diversity among our workforce.
Application deadline: 12pm, Wed 7 May 2025.
Interview period: week commencing 12 May 2025.
For further information please contact us at recruitment@richmix.org.uk or by phone on 020 7613 7498.
