This page is regularly updated. The last update was on Thu 31 Mar 2022.

We continually review and update our procedures, so please check back before your visit. 

The health and safety of our staff and visitors is very important to us. We make sure to continually review all Government guidance and sector best practice. We consult with UK Cinema Association, Music Venues Trust and Future Arts Centres as well as other industry networks. We also consider the various communities we welcome and activities we offer, as well as monitoring both COVID-19 case numbers and vaccination rates local to us in Tower Hamlets.

Before you plan a trip to Rich Mix, whether for a film screening, live event, workshop or any other reason, please familiarise yourself with our health and safety measures and procedures in place, as well as FAQs specific to the nature of your trip.

Don’t forget you can also get in touch ahead of your visit if you have any other concerns, or let us know how we’re doing, by emailing feedback@richmix.org.uk.


Our safety measures

Face masks 
Please continue to wear a face mask when moving around the building and when seated, unless you are eating or drinking.

If you are exempt our team members will remind you to keep a 2 metre distance. Please respect this. We encourage all team members to wear face masks, unless exempt.

Before your visit
We strongly encourage you to test before your visit. Our team take a lateral flow test before they come into work. Do not enter the building if you have symptoms or should be self-isolating. Follow NHS advice.

Entering Rich Mix

  • Use the hand sanitiser provided when entering the building, and wash and/or sanitise regularly during your visit.
  • We have provided clear signage around the building detailing our safety measures.

Capacity and distancing
We ask all visitors to be aware of each other’s personal space and maintain a safe distance when queueing or moving around the building. We ask all visitors to keep a minimum 2 metre distance from Rich Mix team members, or 1 metre if wearing a mask. Please be respectful if people ask for distance.

We will aim to open all our live venue spaces half an hour before public events start, to allow audiences to take their seats rather than wait in the foyer. Please note, there may be some queuing outside the building.

Please avoid bringing unnecessary bags and coats as we do not have a cloakroom and this can crowd our seating areas.

 

Cleaning procedures
We have always maintained a clean building, and we will continue with our increased measures and frequency that we introduced to ensure we were COVID secure.

 

Ventilation
All of our air conditioning is fresh from outside (none of the air in the building is re-circulated).

 

Protective screens
Protective screens are in place at the Box Office and bars.

 

Online and contactless
Please help us to keep queuing down to a minimum by booking in advance and online as much as possible, and by using contactless card payment at our tills.

 

Risk assessments
We have a rigorous system of risk assessments in place for everything we do, and these are regularly reviewed and updated, taking into account mitigations and controls to reduce COVID risk.

 

Our team
All our team members have had in-depth health and safety training including additional training on coronavirus. Our team members take a lateral flow test before they work and we actively encourage and recommend that staff have the vaccination, where appropriate.

Please be kind and considerate to our staff – we will always try as best we can to give all visitors as best an experience possible. We are open to constructive feedback to improve your experience. Please email  feedback@richmix.org.uk  if you have any comments.


Do not come to visit us if you have experienced any coronavirus symptoms in the last 14 days, or if you have been in contact with anyone with coronavirus, or anyone that has been isolating in the past 14 days. Please follow NHS advice.

 

Access In The Building 

  • Lifts will be available for those who require.
  • All cinema online-only offers are claimable by phone or in-person up to an hour before a screening. 
  • Please contact us if you would like to be shown around our building ahead of time – we will try to accommodate you as much as possible. 
  • Please email any access requirements for any of our events or screenings to boxoffice@richmix.org.uk or call us on 020 7613 7498. 
  • There are a number of bookable wheelchair spaces in each of our screens.
  • If attending a cinema screening, let us know if you need a free companion ticket for the seat next to yours.

FREQUENTLY ASKED QUESTIONS

What’s On At Rich Mix?

View our latest cinema and live events listings

Sign up for our monthly newsletters (scroll to footer of the page) to receive news about our events and cinema listings straight to your inbox.  

Please be aware that all of our plans are subject to changing Government advice and restrictions, as well as distributors changing film release dates. 

If an event or cinema screening is cancelled or postponed due to coronavirus restrictions, we will always contact ticket holders as soon as possible.


CAN I BOOK ONLINE
FOR THE CINEMA

Yes please! We’re encouraging our customers to book as much of their Rich Mix visit online as possible – from cinema tickets to drinks and snacks. E-tickets will be issued when you book in advance, making your entry that bit quicker, and all pre-ordered drinks and snacks will be available to pick up when you arrive. Find out more about our snack bundles on our offers page.


IS RICH MIX SAFE TO VISIT? 

We take the health and safety of our guests and our staff very seriously. We are following Government safety guidance as well as advice from industry bodies. We have clear signage throughout the building. We ask that all visitors wear a mask unless seated and eating or drinking.

We have also increased cleaning throughout the building. We are actively encouraging and recommending that staff have the vaccination, where appropriate.


WHAT HAPPENS IF I DEVELOP CORONAVIRUS SYMPTOMS AFTER BOOKING A TICKET
FOR AN EVENT OR SCREENING

If you have symptoms of coronavirus and notify us ahead of an event or screening, we will credit your account or refund you the ticket price. Please email boxoffice@richmix.org.uk to arrange this. Do not enter the building if you have symptoms or should be self-isolating. Follow NHS advice.

 

WILL THERE BE SOCIAL DISTANCING WHEN I GET INTO THE BUILDING? 

We have reduced the capacity of all events and screenings in February. We ask all visitors to be aware of each other’s personal space and maintain a safe distance when queueing or moving around the building. We ask all visitors to keep a minimum 2 metre distance from Rich Mix team members, or 1 metre if wearing a mask. Please be respectful if people ask for distance.

If you are vulnerable and want to request a socially distant seat or require more information please email boxoffice@richmix.org.uk. Whilst this is something we cannot guarantee, due to the many different events and set-ups we have, we will always look into options to make everyone feel as comfortable as possible.

 

DO YOU HAVE TOILET FACILITIES AVAILABLE? 

Yes we do – when you visit please wash your hands for a minimum of 20 seconds after using. Dry your hands with the paper towels provided. 


AT THE BOX OFFICE 

  • To save time and unlock many deals on tickets, snacks and drinks it is best if you book for the cinema in advance, online.  
  • Our team members at the box office will be behind screens. 

Take a 360° tour of our building:


Tour created by Matt Badenoch Photography and Corina Photography

 

 

SPECIAL OFFERS AT THE CINEMA

  • We are continuing with 10% off for NHS workers, available with online bookings only. Just enter the code NHS10 online when booking. Please bring your NHS pass. We will charge you the difference on your ticket if you fail to show proof. 
  • Please see our Offers page for our year-round offers which are still running. 

 

RICH MIX MEMBERSHIP

All of our membership discounts still apply. Find out more about joining our membership scheme.

If you have a question about our Membership scheme please email boxoffice@richmix.org.uk.

FURTHER INFORMATION

If you require more information about the specific measures for the event you’re attending please email us on boxoffice@richmix.org.uk

In some cases, if you’re attending an event that isn’t organised by Rich Mix, it may be quicker to contact the event organiser. Explore all Rich Mix events.


Want to book our spaces for a private hire, function or event? Contact events@richmix.org.uk.